Courses: 1 - 2 of 2
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How to lose customers without really trying
Keeping the customer satisfied
The aim To ensure anyone dealing with customers learns the basic techniques for achieving customer satisfaction. About the program This program clearly demonstrates that the same guidelines for keeping customers satisfied apply in different situations, from sales to service to a retail checkout or r... read more
DVD style course with completion certificate only
Straight talking: The art of assertiveness
The art of assertiveness
The aimTo equip people with the confidence to get their views and ideas noticed. About the programTechniques of assertive behavior are shown in action in a series of different settings from a management meeting to a one-to-one conversation between colleagues. Straight talking shows that the basic ru... read more
DVD style course with completion certificate only
